We are fly fishers like you, so we understand the sick feeling you’ve experienced over a broken rod. Let us get that rod back in your hands as quickly as possible! Please answer the questions below, and we can get the process underway.


*Required Field

*First things first, the model, length and line weight of the broken rod:

*Serial Number (4-digit number on rod blank near handle, or engraved on butt cap of rod. If no serial number is present, please enter NA here.):

*Please indicate the repair needed:

We will be happy to repair your guaranteed rod. If we are not able to repair it, we will replace your rod with a comparable model. If your rod is not covered by our 25 year guarantee, we will contact you with the cost if we are able to repair it, or let you know if we are unable to repair it.

Sentimental Rod? If this rod carries great sentimental value and the idea of us sending you a newer model replacement rod and destroying your broken rod is unacceptable (we understand as we all have our own), please check the box. If we are unable to repair your rod, we will contact you to discuss your options.

Before we get the rest of your information, do you have any additional comments or special circumstances regarding this rod?

Now we need your personal information to start the process. Please fill out the information below:

*First Name:

*Last Name:

*Zip or Postal Code:

*E-mail:

*Daytime Phone:

If Dealer, Enter Dealer Name:

*Billing Address:

*Shipping Address (All repairs must be returned to a physical address):

Where Purchased:

*Approx. Purchase Date:

* I understand that there is a $60.00 handling fee on rod repairs covered by the 25 year guarantee, plus Streamline, Frequent Flyer and Encounter series rods. I also understand that work will begin on my repair once I call Orvis Customer Service at 800-548-9548 to provide a credit card number, or upon receipt of my check.


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