Orvis Answer Center
Customer Service Questions
Welcome to the Orvis Answer Center for Customer Service Questions! You'll find the answers to our most frequently asked questions about Orvis Customer Service.
How long does it take for an email response?
The Orvis Company email contact pledge to you: Between 8:00 a.m. and 9:00 p.m. Eastern Time, seven days a week, we guarantee to respond to your email question within 2 hours or less.
I have a specific fly-fishing question.
Our fly fishing experts are ready to answer your angling questions. Learn more about our fly fishing experts.
I have a question regarding dog and pet products.
Our pet experts are ready to answer your questions. Learn more about our pet experts.
How can I contact the Customer Service department?
There are several ways you can contact Orvis Customer Service:
How do I let Orvis know what I think?
Here at Orvis, we are always glad to hear from our customers and welcome your comments, opinions, and feedback about our products and services. There are several ways you can share your thoughts with us. Email our Customer Service department directly, or contact us by telephone or mail. We look forward to hearing from you.
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Trips & Schools
We will refund your money on any purchase that isn’t 100% satisfactory.
Anytime, for any reason. It’s that simple.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
Copyright 2018, The Orvis Company Inc. Since 1856.