Sending an Orvis watch in for service:

In the event that your Orvis timepiece should require repair, simply send it to us along with our Watch Repair Form. We offer a full range of watch-repair services (Men's watches only):

• Battery Replacement - New cell, gasket and water-resistance check, and two-day running test ($10 return shipping and handling fee applies).
• Damaged Watch Repair - We will examine your watch and contact you with a repair estimate.
• Band Replacement - We will replace your worn or broken watch band ($25 fee for new band and shipping and handling). Please note: If a direct replacement is not available, a similar band may be substituted.
• Watch Repair - If your watch should stop functioning during normal use, send it to us for inspection and repair, free of charge (excluding shipping and handling).

Secure your watch in a small, sturdy box. Please note that your packaging will not be returned to you - for this reason, we do not recommend that you send your watch in its original packaging. We also do not recommend that you send your timepiece in a padded envelope - your watch could be easily damaged, lost, or stolen in transit.

Fill out and include the Watch Repair Form along with your payment: $10 for return shipping and handling for watch repair services; $25 for band replacement service. Please make all cashier's checks or money orders payable to Parsec Enterprises, Inc.

For US Postal Service, send your watch to:
PO Box 195, Peoria, IL 61650-0195

For carriers such as UPS or FedEx, send your watch to:
7501 North Harker Drive, Peoria, IL 61615-0195

Status updates may be provided via email, or you can track the status of your repair online by visiting www.parsecent.com.

For more information, please contact Customer Service at 1-888-207-0708 (Fax: 1-309-689-6543) or orviswatchrepair@parsecent.com

Note: When no watch value is listed, we will assume that the value of your watch is less than $50. Repair service is available for men's watches only.