Recall Notice: May 8, 2012
Black Faux Leather Dog Beds & Covers
We recently discovered that the "Faux Leather Bed" dog bed and dog bed covers -- black only -- can transfer dye when it comes into contact with other fabrics and items. Due to these circumstances, we believe it is imperative that we issue a recall.
The following Faux Leather Dog Bed products are included in this recall:
Please discontinue using this product immediately and return the bed cover only to us by using the enclosed prepaid UPS return label and packaging. We will process an exchange or refund once this cover is received in our warehouse. This exchange or refund will be for the complete bed, not just the cover. In addition, we've inspected our entire inventory and removed any items that may pose a further concern.
If you are interested in purchasing a new bed with free standard shipping, we would like to suggest our Futon Dog Bed, as a substitute bed. Alternately, if you prefer to select another bed from our line please visit www.orvis.com/dogbeds for a complete listing of our beds.
At Orvis, we have long known that the foundation of our company lies in our ability to provide our customers, not only with merchandise of the highest quality, but also with exemplary customer service.
If you have any questions or concerns, please do not hesitate to contact our Customer Service Team at 1-800-635-7635.
To receive your pre-paid UPS label and shipping envelope, contact Orvis Customer Service at 1-800-635-7635 and mention this recall notice.
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