What types of credit cards does Orvis accept?

Answer: Orvis accepts American Express, Visa, MasterCard, Discover/Novus, JCB and existing Bill Me Later® accounts for online purchases. New Bill Me Later® accounts are accepted after on-line approval.

You can also apply for Instant Credit with the Orvis Conservation Visa Card and receive free shipping on your first purchase. You'll also earn 5% on all Orvis purchases thereafter.

If you elect to send in your order by mail, Orvis also accepts checks or money orders in US currency.

You hear a lot about companies who are having their credit card information stolen. Some of these companies are major corporations. How safe it is for me to pay for my Orvis merchandise with my credit card?

Answer: Very safe. Orvis not only employs the latest web encryption standards (SSL), but also maintains our own secure servers in-house. This means no one but Orvis handles your credit card information. When you make a purchase, request a catalog, or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.

Does Orvis use VeriSign for online transactions?

Answer: Yes! All online payments on the Orvis website are handled by VeriSign. VeriSign, Inc. is the world's leading Internet Certification Authority, the trusted third party that authenticates, issues, and manages digital certificates on the Internet. Its dedication, industry-leading practices and highly-secure facilities are trusted by millions of VeriSign Digital ID holders.

What is the "Bill Me Later" program? How does it work?

Answer: Bill Me Later® is a popular payment method where you receive a bill by mail for your purchases. Learn more about the Bill Me Later® program and how it works.

What is Google Checkout? Do I need some kind account?

Answer: Google Checkout is a fast and secure way to buy from stores across the web using a single username and password. Orvis is one of the many sites on the Internet that accepts Google Checkout.

If you've never used Google Checkout before, you will be asked to provide your payment information as you would on any online store, so that you may make your purchase. Your information is securely stored with your unique username and password by Google.

If you have used Google Checkout before (at Orvis.com or at any other online store), then all you need to do is enter your user name and password once you check out. All of your securely stored information is recalled upon your point of purchase, so that you can skip the hassle of having to fill in all of your information all over again.

Need more information about Google Checkout? Learn more with this guided tour.

If I paid for merchandise with my credit card and ask for a refund later, how will I receive my refund? Will you credit my original credit card account, or will you issue me a check or a gift card?

Answer: If proof of payment is provided with a return, then a refund will be issued to the credit card you used for the original purchase. If proof of payment isn’t available, a refund will be issued in the form of an Orvis Gift Card for the lowest sale price.

Does Orvis have a credit card? What are the benefits?

Answer: You can apply for Instant Credit with the Orvis Rewards® Visa Card. You'll receive free standard shipping on all Orvis orders, plus earn rewards points everywhere you shop—five points/dollar at Orvis, one point/dollar everywhere else.

Do you have questions about the Orvis Rewards Visa® program? Learn more about it with our Frequently Asked Questions section.

I am seeing what appears to be duplicate charges on my credit/debit card. I used my credit/debit card to place an order, and two charges from Orvis appear on my bank statement. It looks like I've been double-charged for my order. Why did this happen? What does it mean? Why are the two amounts different?

Answer: This scenario usually happens when someone uses a debit card to pay for their order, but it can also happen with credit card purchases.When Orvis contacts a bank or credit card company electronically to verify that funds are available, your bank or credit card company may remove or set aside the necessary funds to cover the order for a period of up to five business days. Orvis does not collect payment until the order has shipped.

When Orvis then actually processes a charge to the card, that first “pre-authorization” charge should automatically be removed, but occasionally there is a delay, resulting in two transactions of differing amounts on your statement. Orvis will do everything we can to help you resolve this situation. Unfortunately, banks and credit card companies will not allow us to take care of this for you directly, because Orvis is not the cardholder.

As always, please contact our Customer Service department by live chat, e-mail, or phone if you have any questions or concerns.

Does the packing slip show pricing information?

Answer: No. The packing slip does not display pricing information for the items in the delivery package in case the recipient is receiving it as a gift package. If you're needing information on the price you paid for an item, refer to your original order confirmation e-mail.