Orvis Answer Center
Delivery & Drop Ship
Welcome to the Orvis Answer Center for Delivery & Drop Ship Questions! You'll find the answers to our most frequently asked questions about delivery and drop ship issues.
What are your shipping charges?
What is a drop-ship item?
Drop-ship merchandise is merchandise that is shipped directly from the manufacturer rather than an Orvis warehouse.
What methods of delivery are available?
Orvis offers numerous shipping options. Learn more about our delivery methods and shipping & handling charges.
Can all items be shipped express or gift wrapped?
Some items are made exclusively for Orvis by external vendors—they ship items directly from their warehouse for speedier customer service, so we cannot offer express service or gift packaging on those items. Oversize items and furniture also cannot be gift packaged or express shipped.
Why do some items take longer to deliver?
Some handcrafted items, because they are made one at a time, may require a longer shipping time. In this case, the delivery times are always noted in the item copy.
Why can't some items make it to Alaska or Hawaii?
Almost all of our items can, in fact, be delivered to Alaska or Hawaii, but delivery to these states requires additional shipping charges. Exceptions may include drop-ship and oversized items.
What is "At Your Service" delivery?
"At Your Service" delivery is an optional in-home delivery service offered for furniture and other oversize items. For an additional fee, Orvis will arrange for the item to be brought into your home, unpacked, and inspected for quality; all packing materials are then removed. This by-appointment service applies only to items that are specifically marked with an “At Your Service” icon and is only available in the contiguous 48 states. No gift packaging or express delivery is available for “At Your Service” delivery items.
Do you deliver orders to Canada? UK? Elsewhere?
Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 90 countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For more information, visit our International FAQ page.
Our UK customers are cordially invited to visit the Orvis in the UK website at www.orvis.co.uk. All merchandise is shown in British pounds (V.A.T. is automatically included in the purchase price), with retail stores and customer service all within the UK. You'll also find special retail events, sales, and UK fly-fishing expert articles and resources on www.orvis.co.uk.
What is delivery "cut-off time"?
The cut-off time for non-fishing merchandise is 5:00 p.m., Monday through Friday. The cut-off time for fishing merchandise is 3:00 p.m., Monday through Friday. So if you want to order a fly rod for next-business-day delivery, be sure to order it prior to 3:00 p.m. ET.
Shipping charges for separately-shipped items
Occassionally it is necessary to ship items in an order separately. For example, if items in your order are backordered, or if you have included a drop-ship item in your order, those items may be shipped separately. In the event this occurs, you'll be notified in your shipping notification email.
If items in your order are shipped separately, then shipping is charged one time for the entire order, regardless of any additional shipments that may be necessary.
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