The Orvis E-Mail Usage Policy

Orvis E-Mail Usage Policy

Orvis respects your privacy and is committed to protecting it. When we request your e-mail address, (as we do in our shopping cart), how do you know how that information will be used? Are you concerned that providing us with that information may result in unsolicited e-mail, otherwise known as “spam”? To answer these and other questions, and to alleviate any concerns you may have, we have created this page to outlining our e-mail usage policy.

Transactional E-mail Requests

There are areas of Orvis.com where providing your e-mail address helps to ensure you'll receive better customer service for orders and maintaining account information. It provides us with the ability to personalize your online experience, manage your account, confirm an order, to notify you when orders are shipped, in the event of a backorder, or to answer a question you may have asked in a product review. These instances are transactional e-mail requests. In most cases, your e-mail address is required to complete your request for products and services.

Marketing E-mail Requests

The Orvis E-Newsletter keeps you updated on the latest promotional offers, new products and improved services. In some cases, you'll even receive coupons for discounts to use at your local Orvis retail store. E-mail communications of this type are marketing e-mail requests. They are always optional and we provide you with the ability to unsubscribe from the Orvis E-Newsletter in every edition.

Places Where We Request E-Mail Addresses

Orvis requests e-mail addresses for the following areas of Orvis.com:

Transactional E-Mail Requests	Reason for Requesting E-Mail Address
Basket/Checkout Billing Information	To provide email notification of order confirmation, shipping confirmation, or back-order notification.
Bill Me Later ^®Enrollment	For enrollment notification, once complete.
Orvis.com Membership Enrollment	For account sign-in access
Writing a Product Review	To contact you about the status of your review (if needed) and to provide customer service for product questions or issues.
Live Chat	Enables customer service personnel to provide additional support if needed.

Marketing E-Mail Requests	Reason for Requesting E-Mail Address
Basket/Checkout Billing Information (checkbox for e-mail promotions)	To receive the Orvis E-News via email
Orvis E-News subscription enrollment	To receive the Orvis E-News
Orvis E-News subscription modification	To update your subscription with a different e-mail address
Orvis E-News unsubcribe	To cancel your subscription

Example: The Orvis Shopping Cart

The “Billing Information” screen has two fields that directly pertain to e-mail usage: the E-mail Address field and the checkbox directly under this field.

E-mail related fields in the shopping cart.

Still Have Questions?

Our Privacy Policy explains our e-mail usage policy in greater detail. Our Website Terms and Conditions explains the general guidelines, policies and terms and conditions of sale appearing on this website. We invite you to contact Orvis Customer Service with any additional questions you may have about Orvis e-mail usage.

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