It seems like airlines are going through a rough patch when it comes to their treatment of dogs. First there was the story of a blind man and his guide dog kicked off a flight from Philadelphia, and then we posted about a woman whose dog was left baking on a hot tarmac and almost died from heat stroke. Now comes the frustrating tale of Lauren Hooten and Dixie, her emotional-support dog.
It seems that when Hooten showed up at the gate for her flight back home from Austin, Texas, the American Airlines gate staff refused to let her board the plane with the dog. Hooten showed the letter from her psychiatrist, which explains her condition and why she needs the dog, but to no avail. She ended up missing her flight and spent four extra hours at the airport. The response from the airline is less than satisfying, as you’ll see.