Orvis Answer Center
Gift Cards & Email Gift Cards
Welcome to the Orvis Answer Center for Orvis Gift Card Questions! You'll find the answers to our most frequently asked questions about purchasing and using gift cards.
Purchasing an Orvis Gift Card / Email Gift Card
There are a number of ways you can purchase these cards.
You can order an Orvis Gift Card and an Orvis Email Gift Card:
Please note: Promotional or sale discounts are not valid for the purchase of Gift Cards or Email Gift Cards.
How do I redeem a gift card or email gift card?
Redeeming a gift card or email gift card is an easy, three-step process:
Step 1: Continue through the basket checkout process until you get to the "Payment Information" screen. This screen has a section called "Pay with Orvis Gift Card."
Step 2: To expand the "Pay with Orvis Gift Card" section, click on the "[+]" sign to the left. Expanding this section enables you to enter your gift card number.
Step 3: After entering your card number and security code in the appropriate fields, click on the “Redeem” button. If you have more than one gift card, simply enter their card numbers and security codes, clicking on “Redeem” for each one.
Where is the gift card number/security code?
You will find both the card number and security code on the back of your Orvis Gift Card. The security code is positioned to the right of the card number.
How long for gift card/email gift card delivery?
Gift Card delivery depends on the delivery method you select (Gift Cards ship free with standard shipping):
Email Gift Cards are sent to your recipient within 2 hours of purchase* and you’ll receive an email notification when the Gift Card is sent.
*If a Gift Card is purchased between 10PM EST on Saturday and 6AM EST on Sunday, the Gift Card has a guaranteed delivery time of 9AM EST on Sunday.
Is shipping free for gift cards?
Gift Cards ship free when Standard Shipping is selected. If expedited shipping methods are preferred shipping charges will apply.
When a Gift Card is redeemed for merchandise, all standard shipping charges apply.
Do gift cards or email gift cards ever expire?
There is no expiration date for Orvis Gift Cards or Email Gift Cards. They remain activated until redeemed for their original purchase value.
Can I replace a lost or stolen card?
No. Each gift card states that there is a "no replacement" policy for lost or stolen gift cards. Please contact Orvis Customer Service at 1-888-235-9763 for further inquiry.
Gift Card Receipt/Confirmation
When a Gift Card is mailed, you will receive both an order confirmation and a shipping confirmation via email.
When an Email Gift Card is sent, you will receive an email confirmation that the gift card has been sent, but you will not receive a confirmation that the Email Gift Card has been viewed by the recipient. You will also receive a separate confirmation with 24 hours that you have been billed for the Email Gift Card purchase.
Please contact Orvis Customer Service at 1-888-235-9763 for further inquiry.
You can also Live Chat.
Can I add to the balance of a gift card?
No. Gift cards are issued for the original purchase amount. Additional balance amounts cannot be added to the card. Should you want a gift card for an additional amount, you'll need to order a new gift card.
Are gift cards offered with different designs?
Returning Merchandise Paid for by Gift Cards
The process for returning merchandise to Orvis is the same, whether you use a gift card, email gift card, credit card, or check/money order. If you return merchandise originally paid for with a gift card you will receive your store credit in the form of a gift card.Learn more about the Orvis 100% Satisfaction Guarantee.
Purchase Limits with Gift Cards
Yes. The maximum value that can be purchased on a gift card or email gift card is $2,000. Additionally, you may only purchase up to $10,000 of gift cards in total within a 24-hour period.
Can I redeem a gift card for cash?
Orvis does not refund gift cards for cash except where states require cash redemption for small amounts. The following table shows the only states with exceptions and rules that allow for gift card refunds.
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We will refund your money on any purchase that isn’t 100% satisfactory.
Anytime, for any reason. It’s that simple.
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