Orvis Answer Center
Welcome to the Orvis Answer Center for Catalog Questions! You'll find the answers to our most frequently asked questions about catalogs.
How do I request your catalog?
Use our Catalog Request page to select the title of the catalog you wish to receive.
How do I order a catalog product on the web?
Ordering a product on the web with your catalog is an easy process.
Step 1: Click on the Catalog Quick order link at the top of the website.
Step 2: Find the item number as it appears in the catalog. Item numbers generally combine 6 to 10 letters and numbers.
Step 3: Type the item number into the "Enter item number" box and click "Go."
Step 4: From there, the product page will guide you through additional prompts to add the item to your basket and continue shopping by item number or to complete your purchase.
Step 1: Enter the item number as it appears in the catalog into the "Search" box located in the top right of the website and click the "Search" button.
How do I change my mailing address?
To request a change of address, you can notify us by mail, phone, or email. Here is the contact address:
The Orvis Company
Please be sure to provide us with your exact name and address, customer number (yellow box number), or the mailing label from your catalog, so that we can identify you correctly. Because mailings are planned in advance, it may take several weeks for your address change request to become effective.
How do I cancel my subscription?
To request a subscription cancellation, you can notify us by mail, phone, email, or use the Catalog Unsubscribe Form. If you prefer to submit your request by postal mail, here is the contact address:
The Orvis Company
Please be sure to provide us with your exact name and address, customer number (yellow box number), or the mailing label from your catalog, so that we can identify you correctly. Because mailings are planned in advance, it may take several weeks for your cancellation request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
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We will refund your money on any purchase that isn’t 100% satisfactory.
Anytime, for any reason. It’s that simple.
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– Perk Perkins, Chief Executive Officer, The Orvis Company
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