Orvis Customer Service
Sending an Orvis watch in for service:
In the event that your Orvis timepiece should require repair, simply send it to us along with our Watch Repair Form. We offer a full range of watch-repair services (Men's watches only):
Secure your watch in a small, sturdy box. Please note that your packaging will not be returned to you - for this reason, we do not recommend that you send your watch in its original packaging. We also do not recommend that you send your timepiece in a padded envelope - your watch could be easily damaged, lost, or stolen in transit.
Fill out and include the Watch Repair Form along with your payment: $10 for return shipping and handling for watch repair services; $25 for band replacement service. Please make all cashier's checks or money orders payable to Parsec Enterprises, Inc.
For US Postal Service & carriers such as UPS or FedEx, send your watch to:
Status updates may be provided via email, or you can track the status of your repair online by visiting www.parsecent.com.
For more information, please contact Customer Service at 1-888-207-0708 (Fax: 1-309-689-6543) or firstname.lastname@example.org
Note: When no watch value is listed, we will assume that the value of your watch is less than $50. Repair service is available for men's watches only.