Orvis International Orders
Welcome to our customers in Canada!
We’d just like to take this opportunity to thank you for shopping at Orvis. We realize that you live a long way from our company’s home office in Vermont, USA, and we’d like to make you feel welcome. This page provide some additional resources to make it easier to use the Orvis website.
Shipping/Handling and Delivery to Canada
Payment made by credit card will be billed in US dollars. Payment made by check must be in US funds payable by a US bank.
In-stock items normally leave our warehouse within 24 hours. When you order from our website, you will find out right away whether the items you want are in stock. Note: some merchandise is not available for shipment to Canada, including but not limited to, oversized items, hazardous materials, and food.
Orvis charges an 18% international surcharge of the total merchandise value, which covers duties and handling. Shipping is charged separately. Taxes are also calculated separately.
Standard delivery is 5-10 days for in-stock items only.
For more remote locations, please allow up to 10 business days for delivery.
There is no express shipping for Canadian orders.
To ensure proper delivery and to provide the pre-paid duties and taxes service, a physical delivery address and daytime phone number are required for all Canadian shipments. If a physical address is not available, please contact Orvis Customer Service at 1-855-799-2819.
The Orvis Satisfaction Guarantee:
We will refund your money on any purchase that isn't 100% satisfactory, anytime, for any reason — it's that simple.
For Canadian returns, please use the Canada Post label that was included in your package and we will deduct $10 from your refund.
You may also return the order at your expense to the address below:
Use Our Live Chat!
For fast response, try our Live Chat!
Our Orvis Customer Service Team can provide immediate online assistance for questions relating to placing orders, Orvis products, and website navigation, just to name a few. Orvis Live Chat is available everyday, 6:00 AM to 12:00 AM. Note: Live Chat is in English only.