Overall: 4.0 / 5 based on 2 reviews
2 of 2 reviewers would recommend this product to a friend.
Very pleased with this bed! -
Although the bed took several days longer to arrive than I was told by a sales associate at the store, I am extremely pleased with it. It is easy to put together, sturdy, and very attractive. It looks great with my cottage-style bedroom furniture.
Check the package VERY carefully -
By: cleo from Pennsylvania
We ordered this bed for our cabin and overall, we like it now that it is assembled. Decent quality for the price but expect $100+ shipping costs on top of the cost of the bed. What prompted me to leave a review is the frustration we damage and missing parts. We hauled the bed to our cabin, only to discover the bed frame was damaged. I suspect this was caused by the common carrier but still, very frustrating. When the new frame arrived and we set about assembly, we then discovered pieces of the headboard were missing as well as the hardware needed to attach both the headboard and footboard. To their credit, Orvis got replacements out very quickly. If you purchase this bed, check for damage and missing parts right away.
Response from: Orvis Customer Service Team
Posted: 4/16/2009 2:12:38 PM
Orvis Customer Service immediately contacted this customer and apologized for any disappointment caused, initially, by the damage that occurred in transit and, subsequently, by the incomplete replacement frame. Orvis thanked the customer for submitting this review; in light of it, Orvis has taken steps to ensure that this product is adequately protected during transit. Orvis also pointed out our 100% Satisfaction Guarantee, which is the strongest in the business - we will gladly exchange or refund a customer’s purchase at any time, for any reason.