Overall: 3.0 / 5 based on 1 reviews
0 of 1 reviewers would recommend this product to a friend.
Assembly Precautions -
Assembly instructions are insufficient. One of the radial braces apparently was crossed with another, hence it broke(splintered at the central attachment point.) How to place the intermediate radials in the velcroed pockets was difficult, and raising the central collar was initially resistent.
Response from: Orvis Customer Service Team
Posted: 5/21/2010 12:56:24 PM
Orvis Customer Service contacted this customer and apologized for the issues with the umbrella, offering a full refund or an exchange. We appreciate our customer's feedback and are currently reviewing the concerns raised by our customer. Our goal is to make sure this umbrella is absolutely right. You can always shop with confidence at Orvis—everything we sell is backed by our unconditional 100% Satisfaction Guarantee.