Overall: 4.5 / 5 based on 4 reviews
3 of 4 reviewers would recommend this product to a friend.
great duffle -
By: yukonman from upper peninsula michigan
after owning other batenkill duffles this one is my favorite. nice wide stay-open design makes it easy to load and unload. the roller feature is nice when you need it without adding much extra weight or bulk.
Good looking, but...... -
By: Londonfisher from London, England
This is a really good looking piece of luggage. Holds plenty for a weekend away, but why oh why no means of locking it? Not great therefore as hold luggage. Also my clothes got soaked whilst carrying it in heavy rain and I don't understand the lack of internal pockets. The securing straps also had holes punched incorrectly. All in all, looks great but that's about it.
Response from: Orvis Service Team
Posted: 1/7/2011 3:09:32 PM
Orvis Customer Service immediately contacted this customer and expressed regret that they were not satisfied with the Montana Collection Rolling Duffle. Orvis greatly appreciates customer feedback about our luggage items as we are constantly trying to find ways to improve them. Customer Service forwarded the customer's feedback to our product developers for possible future improvements to the item. Orvis also offered to exchange this item or give a complete refund. We will cheerfully exchange or refund your purchase at any time, for any reason. Our 100% Satisfaction Guarantee is the strongest in the business.
One minor improvement -
By: Michigander1956 from Pleasant Ridge, Michigan
Gave this as a gift and it got rave comments. The "doctor's bag" style opening is great as its capacity and overall look. It's a very masculine piece of luggage. My only suggestion (and was somewhat surprised that this was lacking) is that the main compartment should have a secure zipper in addition to the strap. There can be a gap if it is stuffed and cannot be locked if checked at an airport.
best duffle ever! -
By: connie1118 from Akron,,OH
My uncle gave me this duffle to use and I loved it so much, I never gave it back to him! Lots of room for all your stuff and you can either roll it or carry it. You will love it I am sure!
|The Orvis Luggage Warranty|
We warranty our luggage for as long as you own it. We’ll cover all manufacturing materials or defects at no charge to you. Returned luggage should be sent to our Gokey facility for evaluation. If the luggage is not repairable, we’ll give you a call to discuss possible options. We do assess a flat $30 fee to cover shipping and handling. Please note that our warranty does not cover airline damage. If the luggage is damaged by an airline, you should file a claim with the airline.
Orvis luggage is extremely durable and can withstand the rigors of travel with ease. However, if your luggage is ever damaged, our Gokey facility is able to handle most types of repairs. Learn more about sending your luggage for repair or use the convenient luggage repair request form.