Orvis Return & Exchange Process

FAQs

Live Chat & Email

Order Information

Shipping Information

Track Order Status

Redeeming Gift Cards

Wait List Items

Sales Tax

Billing and Payments

International Orders

UK Orders

Reserve Online

Returns & Repairs

Returns Process

Repairs

Product Info

Size Charts

Product Information

Orvis Rewards Visa

Benefits of Membership

Veterans Advantage

Affiliates

Catalogs & Email

Stores & Dealers

About Our Website

Endorsed Operations

Orvis Schools

The Orvis Lifestyle

Orvis Conservation

Returning Your Merchandise for Exchange or Refund

Orvis Return Process Center

We look forward to helping with your return, but things are taking a bit longer these days. In order to keep our Orvis Family safe, and meet your needs, we have implemented new safety procedures in our warehouse and contact center. We are still accepting returns, but please expect delays of 2-3 weeks due to staffing and safety requirements. We will notify you via email as soon as your return has been processed and when you can expect your refund to be issued. If you have not yet received your refund, please allow us time to finish processing that for you and we will update you as soon as your refund has been issued. Thank you for your patience.

100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right. THAT'S THE ORVIS WAY.

Below is all the information you need for returning your Orvis merchandise back to us for a refund or exchange. If you have any other questions, please contact our friendly Customer Service Team by live chat, email, or phone at 888-235-9763.

RETURN

We’ve all been there before – Sometimes a product just doesn’t work out like we hoped. Fortunately, our self-service returns process makes returning your items quick and easy.

Want to set up an exchange order? Exchange instructions are included in your return confirmation email AND you get free standard shipping on your exchange order.

Start A Return

DON'T HAVE AN ORDER NUMBER?
We can help - call or chat with us now!

INTERNATIONAL RETURNS

If for any reason you are not satisfied with your purchase, please return it along with the order summary or Return/Exchange Form to:

The Orvis Company, Inc.
1711 Blue Hills Drive
Roanoke, VA 24012-8613

Please note: return shipping charges are your responsibility.

If sending a return from Canada and you would like a return label, please call us and we'll be glad to send one to you (a $10 fee will be deducted from your refund for the use of this label).

For further questions and assistance, please feel free to chat with us online, email us or call 1-540-345-4606 (Canadian customers, please call 1-855-799-2819).

Still have questions about returns and refunds? Review the FAQs on our return policy and our refund policy for more information.

Save $10 on your order today!

Sign up now to receive special offers and news via email, and save $10 on your next purchase of $50 or more. This offer is valid for new subscribers only and will be sent to your email address shortly.

Submit

100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.

THAT'S THE ORVIS WAY.