Orvis International Orders
Welcome, to our customers in the UK!
We've put together some valuable tips aimed at making your Orvis UK online experience more enjoyable. Here, you'll find helpful information about our product offering, shipping and return policies, and how you can contact us with your questions.
We carefully screen all items that are offered on our US website/orvis.com and have made all items that meet shipping and import criteria available to our valued UK customer at orvis.co.uk. When you order from our Orvis UK website, you will find out right away whether the items you want are in stock. Note: some merchandise is not available for shipment in the U.K. including but not limited to, oversized items, hazardous materials, and food.
What Orvis products are available online?
Currently, products from our Fly Fishing, Men's, Women's, and Pet catalogues, and gift cards are available online. Many other catalogue products, which are not yet featured on our site, are available through our Catalogue Quick Buy electronic order form option. If you wish to purchase an item that you do not see on our website, simply enter the catalogue item number from one of our printed catalogues into Catalogue Quick Buy and you will be able to determine if the item is available online.
Why are some of your products not for sale online?
Orvis offers thousands of products for sale in many different catalogues. Our goal is to offer all of these items for sale on our website. However, there are certain items that require special handling, which cannot currently be ordered over the internet. In addition to these few products, we remove items from our web site on a weekly basis that are "no longer available". This process is aimed at streamlining your online visits and making your Orvis online experience more productive. From time-to-time, we are also able to offer items for sale on our website that are not yet available through any of our catalogues. Please visit our website often to browse through our latest offerings.
Shipping, Duties, & Taxes
We've made it easy for UK customers to shop via your own website: www.orvis.co.uk. There, we've included both V.A.T. and import duties right in the product prices so there will be no surprises once your order reaches your doorstep (shipping, as usual, is in addition to product cost).
In-stock items normally leave our warehouse within 24 hours.
Next Day Service
Oversized Item Delivery
International Orders (Outside EEC)
*We do reserve the right to quote a higher delivery charge for any international requests, EU orders, or orders containing unusually bulky or heavy items.
V.A.T. Registration Number
Our Return Policy & Contact Information
We will refund your money on any purchase that does not provide you with 100% satisfaction. Anytime, for any reason--it's that simple. Return shipping will be paid by the customer returning the item. For exchange items, Orvis does not charge a re-shipping fee. If you have any questions, feel free to contact any of our customer support specialists: 0844 066 4188.
Orvis Live Chat is available everyday, 8 a.m. through 11 p.m. ET.
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100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
Copyright 2019, The Orvis Company Inc. Since 1856.