Careers at Orvis
The Orvis DNA
The strength of our brand gives Orvis huge advantages in the marketplace and differentiates us from the pack. Here are our eight brand attributes—which we call our brand DNA:
Authentic to Orvis means genuine and real. It represents an acute sense of quality and intimacy with a product or experience that transforms it from ordinary into an exceptional Orvis experience, steeped in more than 150 years of tradition and knowledge. We express ourselves with integrity and present our brand to our customers without hyperbole.
More than 150 years of company heritage, innovation, and expertise in the sporting life is a powerful legacy for Orvis associates. It both challenges and inspires each of us to continuously increase our technical knowledge of this ever-evolving lifestyle. We offer products and services with unmatched understanding of, and insight into, the lifestyle in which they will be used. We work hard to do our research and hone our skills, ensuing that we know the facts, the history, and the subtleties behind this powerful brand, and we speak knowledgeably of them.
Orvis’s credibility stems from our tradition of providing consistent quality, unmatched customer service, and more than 150 years of outdoor sporting experience. Each and every associate is responsible for exceeding our customers’ expectations and building on this reputation of excellence around the world. Our customers draw confidence from the knowledge, integrity, and commitment to authenticity that our associates exhibit and continuously enrich. We speak credibly and clearly, avoiding tricky marketing language, platitudes, and generalities.
Avid Outdoors Enthusiast
The core and heritage of Orvis is the active participation in, and provision for, fly fishing and wing shooting. We were founded on supplying the best gear for the American outdoorsman, and through our passion to produce the very best sporting products and experiences we have taken innovation and quality to their outer limits. We test our gear in the field ourselves to make sure it is absolutely right—beautifully designed, highly engineered, practical, and durable. Our passion for the sport both reveres its storied heritage and thrives on the next adventure. Our knowledge of the outdoors, the sporting traditions, fly fishing, wing shooting, and ecology come from a core group of passionate associates who are hardcore in their pursuit of these passions. While we provide the ultimate in quality outdoor experiences, we also push the envelope to stay abreast of emerging places and techniques in the outdoor sports we steward.
Orvis represents an undeniable love for, superior knowledge of, and complete reverence for things related to nature and the outdoors. We understand the importance of conservation and place top priority in our efforts to preserve the natural resources upon which our lifestyle is based, dedicating 5% of our annual pre-tax profits to preserve fish and wildlife habitat around the world. We feel a deep obligation to give back—if we are going to benefit from our natural resources, we must be willing to act to preserve them.
Quality is the cornerstone of the Orvis brand. We do not sell what we ourselves would not be proud to own or give as a gift. Our quality, attention to detail, and caring instills in our customers the confidence they have had in Orvis for generations. We do not rest when a product is very good, we find a way to make it better. Our standard is "absolutely right."
While ours is a brand rooted in rich tradition, our tradition of innovation runs just as deep. We are constantly in pursuit of the greatest technologies and products to surpass our customers’ expectations. We strive to bring the very best the world has to offer to our customers. We will not risk our reputation for quality in the rush to be first. We prove our innovations first through rigorous testing by critical experts.
Personal & Friendly
Personal and friendly customer service has been the hallmark of the Orvis experience for more than 150 years. The personal and friendly approach is what establishes trust between our customers and our associates, and it’s what makes our service far superior to that of our many worthy competitors.
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Trips & Schools
For more than 150 years, we have offered the strongest return policy in the business. We will refund your money on any purchase that isn’t 100% satisfactory.
Anytime, for any reason. It’s that simple.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
Copyright 2019, The Orvis Company Inc. Since 1856.