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How Orvis makes it absolutely right:
| The process of creating exceptional quality products begins when we design a new item. Samples are made, delivered to our office for review, and then are immediately sent out for testing. Watches, pants, socks, and shirts are all subjected to rigorous demands in active field trials—they’re bumped, banged, stretched, snagged by brambles, dunked in streams, and marched over mountains. According to their performances, adjustments are made, then revised samples are sent back to the field for more work. Only when an item is deemed “absolutely right” by our team does manufacturing begin. Every step of the way, our dedicated associates work hard to ensure that the quality of every product surpasses your expectations. We care deeply about quality, and sell only what we ourselves would be proud to own or give as a gift.
Perk Perkins
Chief Executive Officer
The Orvis Company |
Need an exchange fast? Call 888-235-9763 anytime. We’ll place your new order, charging your credit card, and we'll waive regular shipping charges. Once we receive your return, we'll credit you for the cost of the original item.
What do people think of the Orvis returns process?
| The process of returning the item was the best experience I've ever had in returning an item. Orvis has successfully made the process very easy and quite painless. Thank you! — Kelly, Knoxville, Tennessee |
Have questions about the Orvis returns process? You'll find all the information you need for returning your Orvis merchandise here. Select the topic from the following list that answers your question. If you have other questions, then contact our Customer Service associates by live chat, email, or phone. |
1. Easy Exchange (one item for another)
Need an exchange fast? Use Orvis Easy Exchange. For the fastest service, call 888-235-9763 anytime to request an Orvis Easy Exchange. We'll place your new order, charging your credit card, and we'll waive regular shipping charges on your new item. Once we receive your return, we'll credit you for the cost of the original item. If you choose to use the FedEx Convenient Return Label included with your order, we’ll simply deduct a $6.95 return shipping fee from your refund.
If you have questions about Orvis Easy Exchange, feel free to contact our Customer Service associates by live chat, email, or phone.
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2. Easy Refund Return Process Using FedEx
Need to return an item for a refund? It's easy, fast, and simple! You ship back your items and:
1. Include the completed Order Summary (front page) that was included with your package. If your Order Summary is lost, then include the "Return and Exchange Form" AND
2. Use the FedEx Easy Return Label enclosed with your order. We'll simply deduct $6.95 from your refund.
Returning an item is a simple, 3-step process:
1. With your original shipment we included a FedEx Easy Return Label. Instructions on how to use it are found on the back of the label.
2. Simply affix the FedEx Easy Return Label that was included in your original shipment over the original shipping label on your package.
3. Drop the package at your nearest FexEx pickup location. Refer to the FedEx website to find a location near you.
Please be sure to complete and include either the Return and Exchange Form or the Order Summary that came with your order. |
If you have questions about Orvis Easy Refunds for Returns, feel free to contact our Customer Service associates by live chat, email, or call 1-888-235-9763.
3. Lost Return Form or Return Label
Can't find the return label that came with your shipment? That's no problem! You can generate a duplicate FedEx Easy Return Label. (A $6.95 fee will be deducted from your refund.)
Can't find the Order Summary that came with your order? You can print a Return and Exchange Form and non-prepaid Return Shipping Label now. You need both form and label for Orvis to process your return efficiently.
1. Use the "Return and Exchange" form to enter the item you're returning and the reason for the return. Returns made without a proof of purchase will receive an Orvis Gift Card in the amount of the lowest sale price of the merchandise returned.
2. The "Return Shipping Label" can be generated using this form and a $6.95 fee will be deducted from your refund. Or, alternately, you can use the shipping labels included on the second page of the "Return and Exchange" form; if using these labels, be sure to affix the adequate postage costs.
If you have questions about lost forms or labels, contact our Customer Service associates by live chat, email, or phone.
4. Large Furniture or Oversized Merchandise Return
Note: The following process is intended for large furniture and oversized items only. If you're needing to return merchandise that is not furniture or not oversized merchandise, use our standard return procedure.
It is important that you inspect your product when receiving it for any visible tears or damage in packaging prior to the trucking company unpacking or leaving. If found, open package immediately and inspect product thoroughly for any damages. Customers should refuse delivery of any damaged product with trucking company and note the reasons for refusal on the delivery paperwork.
To initiate an oversized item return, contact Orvis Customer Service immediately at 1-888-815-5900. Call 1-888-815-5900 for oversize item returns only. Do not use this number for regular returns, as it will delay processing of your regular return item. If you need to return a regular item, use 1-888-235-9763 instead.
Orvis will accept large furniture/oversized returns for merchandise that is not damaged or defective and refund your money on any purchase that isn’t 100% satisfactory. If the returned merchandise is not damaged or defective, then all original shipping/handling charges and surcharges on your order are non-refundable. A refund will be given for the full price of the merchandise less any shipping/handling surcharges for the item being returned.
For best service, please call our Customer Service at 1-888-815-5900 to arrange for your large furniture/oversized merchandise to be returned to the Orvis Service Center in Roanoke, VA.
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5. Return Addresses
Returns of all Orvis clothing and gift, home, dog and oversized items should be shipped to our Virginia address:
The Orvis Company, Inc.
1711 Blue Hills Drive
Roanoke, VA 24012-8613
Returns of Orvis fly rods and reels should be shipped to our Vermont address:
Orvis Rod Repair
4182 Main St.
Manchester, VT 05254
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6. Return to Retail Stores
Any Orvis non-oversized or non-furniture item can be returned for a full refund to any of our Retail Stores, our Customer Service Centers (see above), Outlets, or any of our Orvis Dealers worldwide. We will refund your money on any purchase that isn’t 100% satisfactory anytime for any reason—it’s that simple.
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7. Canadian Return Label
If you would like a FedEx return label, please contact us at 540-345-4606 or 855-799-2819 and we’ll be happy to send one to you. For the use of the FedEx label, we will simply dedeuct $10 from your refund. Alternately, you may return the order at your expense to the above address using a method of your choice.
8. International Returns
For international customers: please ship the merchandise to the appropriate return address (see above). Return shipping is paid by the customer returning the item. For exchange items, Orvis does not charge a re-shipping fee.
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