Contact our Customer Service department by phone, email, or live chat to cancel your order. Be sure to include your original order number and your exact name and address in your cancellation request.

Use the Orvis Return Process to return the merchandise back to Orvis. You can either exchange it for other merchandise or request a refund.

It is Orvis’ policy not to charge a customer until the merchandise ships. If you used a credit card and your order was canceled, you should not have been charged. If you used a check or money order, then you'll receive a refund check in the mail. If you used a gift card, then a gift card will be re-issued and sent by mail.

Sometimes, an order is cancelled because we have difficulty processing the transaction with your credit card company. If this happens, contact our Customer Service department by live chat, email, or phone. They will help you determine the problem and resolve the issue.