Orvis Customer Service
Caring for Your Orvis Luggage
An original Orvis classic, Battenkill travel luggage is crafted of rugged, weather-resistant 18-oz. cotton canvas with oil-tanned leather and brass hardware. Double-stitched inside and out with heavy nylon thread, it’s the best-designed, most durable canvas luggage available. The dye used to create the signature green cotton canvas in our Battenkill bags is combined with a stain- and water-proofing treatment rendering our bags highly water-resistant. The dye treatment, edge binding, and pocket flaps (where applicable) all work to keep the contents of your luggage safe and dry.
With solid brass hardware and doubled leather strapping, rugged Bullhide leather luggage is designed to withstand years of travel and commuting – and only look better and better over time. Bullhide luggage is crafted using premium-quality full-grain burnished leather, without concealing or obscuring natural markings or grain character. It may contain unique scratches, scars, color variations, or a wax-like substance that may “bloom” on the surface. These are characteristics make each piece of well-tanned leather distinctive and assure the richness, good looks, and durability you can expect from genuine leather products. Full nylon-lined interiors are meticulously fashioned to accommodate modern conveniences and sized to fit the modern lifestyle. Heavy-duty brass zippers provide years of packing ease.
Safe Passage DS (Dry System)
The strongest, most convenient – and most affordable – all-purpose luggage you’ll own. Constructed of lightweight and resilient Velocity nylon with ballistic nylon trim to protect and organize your gear, our watertight, durable luggage is specially designed for the sportsman. Our exclusive DS™ system features polyurethane-coated Velocity nylon fabric plus a water-resistant pocket design, stitchless, RF-welded seams and wetsuit zippers. Exceptional details like these assure that your fly fishing gear, clothing, and valuables stay drier than in any other technical bag.
Engineered for long-lasting strength and water-resistance, Orvis luggage will withstand dirt and wear better that most other types of luggage. Our bags are constructed of premium quality fabrications and our seams are edge-bound to resist breakdown. As your canvas and bullhide luggage ages, expect pieces to take on an attractive patina with time and use. Colors will change subtly – this is completely normal and only enhances the unique appearance of each piece. What doesn’t change, however, is the legendary durability of our luggage – count on a lifetime of service when you choose Orvis bags.
Cleaning and Care
Cleaning Battenkill canvas and Safe Passage fabric is easy: just gently wipe with a sponge using a mild detergent and warm, sudsy water. Additional stain-resistant products, such as Scotchguard™, may be applied if you choose.
To keep leather supple and oil-rich, we recommend Gokey Leather Conditioner by Orvis for use on our Bullhide leather luggage, and for the leather accents on Battenkill canvas bags. It conditions and provides water resistance, while allowing the leather to breathe. It also prevents leather from drying out and cracking, and it protects against staining and discoloration that can occur from contact with water, body oils, and other soiling agents. Keep pieces out of direct sunlight for long periods, and with proper care, your Bullhide leather should remain healthy for years.
Our Luggage Warranty
We warranty our luggage for as long as you own it. We’ll cover all manufacturing materials or defects at no charge to you. Returned luggage should be sent to our repair facility for evaluation. If the luggage is not repairable, we’ll give you a call to discuss possible options. We do assess a flat $60 fee to cover shipping and handling. Please note that our warranty does not cover airline damage. If the luggage is damaged by an airline, you should file a claim with the airline.
Orvis luggage is extremely durable and can withstand the rigors of travel with ease. However, if your luggage is ever damaged, our Gokey facility is able to handle most types of repairs. Please follow these steps to send your Orvis luggage for repair:
Orvis Customer Service will issue you a repair tracking number. This number enables us to track the progress of your repair more easily.
We assess a flat $60 fee to cover shipping and handling.
ATTN: ORVIS LUGGAGE REPAIR/CLAY DUNN
300 E. Moniteu Street,
Tipton, MO 65081
ATTN: ORVIS LUGGAGE REPAIR/DANIEL TSVEER
42 WINDERMERE BLVD,
CHARLESTON, SC 29407
We recommend that you send your luggage using a trackable service, like FedEx Ground delivery confirmation.
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100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
Copyright 2019, The Orvis Company Inc. Since 1856.