Returning Your Merchandise for Exchange or Refund
Orvis Return Process Center
We look forward to helping with your return, but things are taking a bit longer these days. In order to keep our Orvis Family safe, and meet your needs, we have implemented new safety procedures in our warehouse and contact center. We are still accepting returns, but please expect delays of 2-3 weeks due to staffing and safety requirements. We will notify you via email as soon as your return has been processed and when you can expect your refund to be issued. If you have not yet received your refund, please allow us time to finish processing that for you and we will update you as soon as your refund has been issued. Thank you for your patience.
100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right. THAT'S THE ORVIS WAY.
Below is all the information you need for returning your Orvis merchandise back to us for a refund or exchange. If you have any other questions, please contact our friendly Customer Service Team by live chat, email, or phone at 888-235-9763.
We’ve all been there before – Sometimes a product just doesn’t work out like we hoped. Fortunately, our self-service returns process makes returning your items quick and easy. No order number? Don't Worry! Simply follow the instructions below.Start A Return
Need to exchange one item for another? Simply send it back—there’s no need to wait for it to reach us. Just call 1-800-635-7635 and request an Orvis Easy Exchange. We’ll place your re-order immediately, charge your credit card, and waive standard shipping charges on the new order. Once we receive your return, we’ll credit your card for the cost of the original item.
DON’T HAVE AN ORDER NUMBER?
Note: Orvis will deduct the $6.95 return shipping charge from the amount of your refund.
Create a Return Label
If for any reason you are not satisfied with your purchase, please return it along with the order summary or Return/Exchange Form to:
The Orvis Company, Inc.
Please note: return shipping charges are your responsibility.
If sending a return from Canada and you would like a return label, please call us and we'll be glad to send one to you (a $10 fee will be deducted from your refund for the use of this label).
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100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Orvis Company Owner & Board Member
Copyright 2020, The Orvis Company Inc. Since 1856.