Orvis Customer Service
We warranty our reels against defects in materials and workmanship. The Orvis lifetime warranty does not cover accidental breakage, breakage from abuse, or excessive wear and tear. Send your reel to Orvis for evaluation. You will be charged a $30 (£20) fee for reel service, which includes cleaning, lubrication, and return shipping. For reels repaired for defects in material or workmanship, you will not be charged.
In the US, please send your reel to:
In the UK, please send your reel to:
Orvis also provides a reel overhaul service for maintaining or repairing your reel. You'll have your completely overhauled reel within two weeks.
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Trips & Schools
100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
Copyright 2019, The Orvis Company Inc. Since 1856.