Orvis Customer Service
Orvis watches are designed with the highest standards, precisely engineered to provide exact timekeeping and exceptional good looks. If you are not satisfied with your purchase or the watch fails for any reason within the first year of service, we will replace it or refund your money, no questions asked. We also have repair service options listed below for your timepiece.
Men's Watch Repair
In the event that your Orvis men’s timepiece should require repair, simply send it to our repair facility along with your completed Watch Repair Form.
If the watch is found to be defective, we will repair or replace the watch free of charge (excluding shipping and handling).We understand that accidents happen; if you have an unfortunate accident with your timepiece, or your watch requires a new band or battery and would like us to attempt a repair, please return it to us. We will examine your watch and contact you with a repair estimate. Repair work will not commence until we have received your approval.
Please note: All watch repair services will incur a flat rate return shipping and handling charge.
Sending in a Men’s Orvis Watch in for repair service:
Parsec Enterprises Inc.
Once your watch is received in our facility, we will inspect your watch and provide you a repair job number and an estimate of the repair fees, if any, via the email address that you provided on the watch repair form that you returned with your timepiece.
Women's Watch Repair
Our watches for women are that perfect everyday accessory, the unifying thread that runs through all your outfits, making a confident statement of your tastes. If your watch should ever fail to meet your satisfaction, please return the watch directly to our Customer Service Center in Roanoke, Virginia. Our men’s watch repair service, Parsec, does not repair women’s watches.
If your women’s watch cannot be repaired, Orvis will replace it with an identical item, if possible. If we are unable to replace it with an identical item, it will be replaced with a very similar item of at least equal value. All repair and replacement items are covered by the Orvis 100% Satisfaction Guarantee.
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100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
Copyright 2019, The Orvis Company Inc. Since 1856.