Orvis Answer Center
Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 90 countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.
Questions? Please chat with us online or email us. International customers call 540-345-4606; Canadian customers, please call 855-799-2819. We will gladly assist you with any questions relating to your order.
What is Borderfree?
Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, with competitive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with confidence.
What are my international shipping options?
We will provide an estimated timeframe for your delivery during checkout based on your selected destination country and the shipping methods available for the items in your shopping basket, anywhere from 7 – 15 days.
How much does international shipping cost?
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
How much duty/taxes are charged?
Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise, in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree international checkout process.
How will I know how much my order will cost?
Just add items to your basket and click select to checkout. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
How can I track my international order?
You can track the progress of your international package(s) here.
What currencies does Borderfree support?
Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Please visit our International Shipping page to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
I live in the United States. Can I use Borderfree?
Yes, if you live in the United States you may place an order in US Dollars and ship to any country serviced. To order items for delivery within the United Kingdom, please visit our UK website to place your order: www.orvis.co.uk
What payment options does Borderfree accept?
Currently, Borderfree accepts Visa, MasterCard, PayPal, American Express, and JCB with additional payment options coming soon.
When am I billed?
Your credit card will be billed by Borderfree at the time your items leave the United States. Your credit card statement will read “BF*THE ORVIS CO” where “BF” denotes the Borderfree network.
Are any items restricted?
If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will either restrict you from adding it to your basket and/or notify you during the checkout process.
Do you ship to US military addresses (APO/FPO)?
Orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.
Can I purchase/redeem gift cards internationally?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders. If you are an international customer with a gift card, please chat with us online, email us or call 540-345-4606 (Canadian customers, please call 855-799-2819).
Our return policy for international orders.
If for any reason you are not satisfied with your purchase, please chat with us online, email us or call 540-345-4606 (Canadian customers, please call 855-799-2819), and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order. Please note return shipping charges are your responsibility.
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We will refund your money on any purchase that isn’t 100% satisfactory.
Anytime, for any reason. It’s that simple.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
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