We look forward to helping with your return/exchange, but things are taking a bit longer these days.
In order to keep our Orvis Family safe, and meet your needs, we have implemented new safety procedures in our warehouse and contact center. We are still accepting returns, but please expect delays of 2-3 weeks due to staffing and safety requirements. We will notify you via email as soon as your return has been processed and when you can expect your refund to be issued. If you have not yet received your refund, please allow us time to finish processing that for you and we will update you as soon as your refund has been issued. Thank you for your patience.
100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Below is all the information you need for returning your Orvis merchandise for a refund or exchange. If you have any other questions, please contact our friendly Customer Service Team by live chat, email, or phone at 888-235-9763.
Returns / Exchanges
We’ve all been there before—sometimes a product just doesn’t work out like we hoped. Fortunately, our self-service returns process makes returning your items quick and easy.
Want to set up an exchange order? Exchange instructions are included in your return confirmation email AND you get free standard shipping on your exchange order.
Did you know you can return your item at an Orvis retail store? Simply bring your return to any of our retail locations. Our Associates can quickly and easily process your refund, or you can exchange your item right in the store. Please note that Orvis Authorized Dealers are not able to process returns and/or exchanges for Orvis retail or website purchases. Find your nearest Orvis retail location here.
If, for any reason, you are not satisfied with your purchase, please return it along with the order summary or Return/Exchange Form to:
The Orvis Company, Inc.
1711 Blue Hills Drive
Roanoke, VA 24012-8613
Please note: return shipping charges are your responsibility.
If you are sending a return from Canada and you would like a return label, please call us at 1-855-799-2819 and we'll be glad to send one to you (a $10 fee will be deducted from your refund for the use of this label).
Still have questions about returns and refunds?
Review the FAQs on our return policy and our refund policy for more information.