For Canadian Returns: refer to our instructions for returning items on Canadian orders (topic #7, below).

1. Include the completed Order Summary (front page) that was included with your package. If your Order Summary is lost, then include the "Return and Exchange Form" - AND
2. Use the UPS Easy Return Label enclosed with your order. We'll simply deduct $6.95 from your refund.

For Canadian Returns: refer to our instructions for returning items on Canadian orders (topic #7, below).

Can't find the Order Summary that came with your order? You can print a Return and Exchange Form and non-prepaid Return Shipping Label now. The "Return and Exchange Form" and "Return Shipping Labels" are combined into one .pdf document for your convenience. You need both form and label for Orvis to process your return efficiently.

1. The "Return and Exchange Form" is on the first page; use this form to enter the item you're returning and the reason for the return. Returns made without a proof of purchase will receive an Orvis Gift Card in the amount of the lowest sale price of the merchandise returned.

2. The "Return Shipping Labels" are on the second page. If using these labels, be sure to affix the adequate postage costs.

For Canadian Returns: refer to our instructions for returning items on Canadian orders (topic #7, below).

Orvis will accept large furniture/oversized returns for merchandise that is not damaged or defective and refund your money on any purchase that isn’t 100% satisfactory. If the returned merchandise is not damaged or defective, then all original shipping/handling charges and surcharges on your order are non-refundable. A refund will be given for the full price of the merchandise less any shipping/handling surcharges for the item being returned. To initiate an oversized item return, contact Orvis Customer Service by calling 1-888-235-9763.

You may also return the order at your expense to the address below.

Return Address:
Orvis Canadian Returns
1151 Martin Grove Road
Etobicoke, ON M9W 4W7

Be sure to include the completed Order Summary (front page) that was included with your package. Can't find the Order Summary that came with your order? You can print a Return and Exchange Form.