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For over 150 years, we have offered the strongest return policy in the business. We will refund your money on any purchase that isn't 100% satisfactory. Anytime, for any reason. It's that simple.
How Orvis makes it absolutely right:
| The process of creating exceptional quality products begins when we design a new item. Samples are made, delivered to our office for review, and then are immediately sent out for testing. Watches, pants, socks, and shirts are all subjected to rigorous demands in active field trials—they’re bumped, banged, stretched, snagged by brambles, dunked in streams, and marched over mountains. According to their performances, adjustments are made, then revised samples are sent back to the field for more work. Only when an item is deemed “absolutely right” by our team does manufacturing begin. Every step of the way, our dedicated associates work hard to ensure that the quality of every product surpasses your expectations. We care deeply about quality, and sell only what we ourselves would be proud to own or give as a gift.
Perk Perkins
Chief Executive Officer
The Orvis Company |
Need an exchange fast? Use Orvis Easy Exchange. For the fastest service, call 888-235-9763 anytime to request an Orvis Easy Exchange. We'll place your new order charging your credit card, but we'll waive regular shipping charges. Once we receive your return, we'll credit you for the cost of the original item.
What do people think of the Orvis returns process?
| Recently, I wanted an item not in my local Orvis store and, not knowing exactly what size to order I ordered two sizes knowing that I would have to return one of them. The process of returning one of those items was the best experience I've ever had in returning an item. Orvis has successfully made the process very easy and quite painless. Thank you! — Kelly, Knoxville, Tennessee |
Have questions about the Orvis returns process? You'll find all the information you need for returning your Orvis merchandise. Select the topic from the following list that answers your question about returning merchandise. If you have other questions, then contact our Customer Service associates by live chat, e-mail, or phone. |
 Return Policy Topics
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Return Policy Processes
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Orvis Easy Exchange (to exchange one item for another)
Need an exchange fast? Use Orvis Easy Exchange. For the fastest service, call 888-235-9763 anytime to request an Orvis Easy Exchange. We'll place your new order charging your credit card, but we'll waive regular shipping charges. Once we receive your return, we'll credit you for the cost of the original item.
If you have questions about Orvis Easy Exchange, feel free to contact our Customer Service associates by live chat, e-mail, or phone.
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Easy Refund Return Process Using UPS
Need to return an item for a refund? It's easy, fast, and simple! You ship back your items and:
1. Include the "Return and Exchange Form" found on the back of your packing slip - AND
2. Use the UPS Convenient Return Label enclosed with your order. We'll simply deduct $6.95 from your refund. (Have you lost your label? We can send you a replacement.)
Returning an item is a simple, 3-step process:
1. With your original shipment we included a UPS Convenient Return Label. Instructions on how to use it are found on the back of the label.
2. Simply affix the UPS Convenient Return Label that was included in your original shipment over the original shipping label on your package.
3. Drop the package at your nearest UPS pickup location. Refer to the UPS website to find a location near you.
Please be sure to complete and include the Return and Exchange Form found on the back of your packing slip. It will expedite the processing of your return. |
If you have questions about Orvis Easy Refunds for Returns, feel free to contact our Customer Service associates by live chat, e-mail, or call 1-888-235-9763.
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UPS Duplicate Return Label or Duplicate Return / Exchange Form for Lost Return Form or Label
Can't find the return label or return/exchange form that came with your shipment?
That's no problem! Contact Orvis Customer Service and we'll send you a duplicate UPS Convenient Return Label.
Or you can print a Return and Exchange Form and non-prepaid Return Shipping Label now. The "Return and Exchange Form" and "Return Shipping Labels" are combined into one .pdf document for your convenience. You need both for Orvis to process your return efficiently.
1. The "Return and Exchange Form" is on the first page; use this form to enter the item you're returning and the reason for the return.
2. The "Return Shipping Labels" are on the second page. Be sure to include proof of purchase—returns made without a proof of purchase will receive an Orvis gift card in the amount of the lowest sale price of the merchandise returned.
If you have questions about lost forms or labels, contact our Customer Service associates by live chat, e-mail, or phone.
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USPS Return Label
If you prefer to use USPS, you can access a USPS label to print at home here. The same $6.95 charge applies, and it will be deducted from your refund. Again, be sure to include the Return and Exchange form in your return.
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Large Furniture or Oversized Merchandise Returns (shipped special delivery by common carrier — not UPS)
Note: The following process is intended for large furniture and oversized items only. If you're needing to return merchandise that is not furniture or not oversized merchandise, use our standard return procedure.
It is important that you inspect your product when receiving it for any visible tears or damage in packaging prior to the trucking company unpacking or leaving. If found, open package immediately and inspect product thoroughly for any damages. Customers should refuse delivery of any damaged product with trucking company and note the reasons for refusal on the delivery paperwork.
To initiate an oversized item return, contact Orvis Customer Service immediately at 1-888-815-5900. Call 1-888-815-5900 for oversize item returns only. Do not use this number for regular returns, as it will delay processing of your regular return item. If you need to return a regular item, use 1-888-235-9763 instead.
Orvis will accept large furniture/oversized returns for merchandise that is not damaged or defective and refund your money on any purchase that isn’t 100% satisfactory. If the returned merchandise is not damaged or defective, then all original shipping/handling charges and surcharges on your order are non-refundable. A refund will be given for the full price of the merchandise less any shipping/handling surcharges for the item being returned.
For best service, please call our Customer Service at 1-888-815-5900 to arrange for your large furniture/oversized merchandise to be returned to the Orvis Service Center in Roanoke, VA.
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Return Addresses
Returns of all Orvis clothing and gift, home, dog and oversized items should be shipped to our Virginia address:
The Orvis Company, Inc.
1711 Blue Hills Drive
Roanoke, VA 24012-8613
Returns of Orvis fly rods and reels should be shipped to our Vermont address:
Orvis Rod Repair
4182 Main St.
Manchester, VT 05254
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Additional Return Locations
Any Orvis non-oversized or non-furniture item can be returned for a full refund to any of our Retail Stores, our Customer Service Centers (see above), Outlets, or any of our Orvis Dealers worldwide. We will refund your money on any purchase that isn’t 100% satisfactory anytime for any reason—it’s that simple.
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Canadian and International Returns
For returns by Canadian and international customers: please ship the merchandise to the appropriate return address (see above). Return shipping is paid by the customer returning the item. For exchange items, Orvis does not charge a re-shipping fee.
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