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Common Repair Questions
Our Vermont rod shop will take good care of your investment. Here are a few common questions about repairs, if you have more, feel free to chat with us.
- Login to your account, if you don’t have an account you will need to create one. You must have an account to submit a repair.
- Once you’ve logged in, select the U.S. Repairs button.
- You will now be directed to a page showing any rods you have previously registered.
- If you see your broken rod there, click on it and follow the prompts to receive a repair number and return instructions.
- If you don’t see your broken rod there, you will need to register it first. Click on the “Click Here to Register Your Rod” button at the bottom of the page. Fill out the form and click on “Register My Rod” button. Once your rod is registered return to the fly rod repair page and follow the steps at the beginning of this step.
Click the International Repairs button on the fly rod repair page. You’ll be directed to the International Rod Repair Request Form. Fill out and submit this form. You’ll receive an email with a repair number and return instructions.
International customers do NOT need to register their rods before submitting the form.
The unprecedented quality control and enhanced manufacturing tolerances we’ve realized in the Helios, Helios 3, Mission, and current model Clearwater and Recon rods have made it possible for us to simply send a new tip, tip mid, or butt mid-section to replace your broken one. Please follow the simple steps for getting a repair and we commit to getting you back on the water in 5 business days. Although our standard shipping alert on the checkout page will list 5-7 days—we will upgrade your shipment to 2-day. We're looking forward to seeing you out on the water and hearing your valued feedback. For broken butt sections, you’ll need to send your rod to us for repair.
**Subject to replacement part availability. If parts are not currently available, you will need to send in your rod for repair. Standard turnaround time for repairs is 4-6 weeks from receipt of your broken rod.
Your rod is eligible for this program if you have a serial number on the reel seat and your rod is an Helios, Helios 3, Mission, Recon, Superfine Glass, Clearwater or Encounter.
**Mission, Superfine and Encounter are limited to tip replacement only.
Our wish is that a rod would never need to be repaired, but if that unfortunate need arises, we want to provide you with the best experience possible. By setting up an account and pre-registering your guaranteed fly rods, you ensure that we have all the information we need to get your repair underway.
If you broke your Helios, Helios 3, Mission, current model Recon or Clearwater at the butt section then you will need to send in all sections of your rod. If you broke your Mission, current model Superfine Glass, or current model Encounter below the tip section you need to send in all sections of the rod.
All other rod series, you will need to send in all sections of the rod.
The Orvis 25-Year Guarantee means we’ll fix your broken fly rod, and if we can’t fix it, we’ll replace it, no questions asked. Purchase an Orvis Helios™, Helios™ 3, Recon®, Superfine®, Clearwater®, or Mission rod from Orvis or an authorized Orvis dealer and we will repair or replace it for a quarter of a century. If we can’t repair it, we’ll choose a newer model rod of at least equal value to replace it. Your investment is assured for a nominal handling charge. This 25-Year Guarantee also applies to Helios, Access, Zero Gravity, Hydros, T3, TLS, and Clearwater (since 01/01/99) fly rods originally purchased from Orvis. Please note that this warranty does not apply to the original Frequent Flyer series (manufactured prior to January 2014), nor does it apply to our Streamline and Encounter®(manufactured prior to 2021) fly rod series, which are warrantied for defects in original workmanship. We will repair your broken, current model Encounter®(manufactured 2021 +) for 5 years after date of purchase, for a nominal handling charge. Please note, our guarantees apply to the original owner only, are not transferable, and proof of purchase may be required.
Please allow 4-6 weeks for your graphite or fiberglass rod to be completed.
No. You can choose to order a pre-paid return label or ship the rod via the carrier of your choice but you would need to cover that cost in either case. The handling fee does cover the cost of shipping the rod back to you.
Yes, we’ll let you know once your rod is on its way back.
We will replace this rod for 5 years from purchase date if it is damaged, for $125. The rod must have been registered to the original owner within 30 days of purchase to file a claim. The $125 replacement cost applies to all customers and Orvis Associates.
- Find the rod's manufacture date, the four-digit month/year code printed above the grip, just below the rod label.
- Call 1-800-548-9548 for a repair authorization number, payment procedure, and shippig address.
- Do not send the entire rod. Cut the rod just above the top of label n the blank and just above the cork grip and send only that section. Enclose your repair authorization number, name and address inside the package.