Reserve Online, Pick Up in Store
Pick up your order today at an Orvis retail store and eliminate the shipping charge!
It’s as easy as 1-2-3…
1. PICK YOUR PRODUCTS
Choose the size and color you’d like and then click the “PICK UP IN STORE” button.
2. RECEIVE CONFIRMATION
We’ll send you an email as soon as your item(s) are ready for pickup.
3. GET IT & GO!
Come in to your local Orvis retail store and pay for your item(s). That’s it!
What products are eligible for in-store pickup?
Any item(s) that are part of the store’s individual inventory are eligible for in-store pickup.
Where do I go in the store to pick up my order?
Any Orvis Associate can assist you with the item(s) you’ve reserved. Simply mention to the Associate that you reserved the item(s) online and are there to complete the purchase.
HOW LONG DOES IT TAKE TO PREPARE MY ORDER?
Once you receive an email confirmation from the store letting you know your item(s) is/are available, you can pick up immediately.
Can someone other than me pick up my order?
Yes. When they arrive at the store, they will just need to mention the name used to reserve the item(s) to complete the transaction.
How long will my order be available at the store?
We will hold your item(s) for 48 hours. Then the item(s) will be returned to the store floor and a confirmation notice will be emailed to you letting you know.
Can I cancel my reserve?
Yes. Simply email or call the store to cancel your reserve.
Can I pick up some items and have others shipped?
Yes. You can do it as one complete transaction when you arrive at the store to pick up your item(s). Or you can call us at the store to place an order for you. And, if we take care of placing the order for the item(s) to be shipped through the store, we waive the shipping charges and ship the items to your home for FREE!
CAN I SPLIT MY RESERVE BETWEEN STORES?
Sorry, that option is not available.
CAN I CHANGE MY PICKUP STORE AFTER ORDERING?
Yes. You’ll need to cancel your existing reserve, verify the product is available at the different store, then place the reserve for the item(s) with that store.
CAN I PURCHASE ADDITIONAL ITEMS AT THE STORE?
Yes. And we highly encourage it!
Why don’t I see a store near my zip code?
We have over 70 stores in the US, but we may not have a store within close proximity of your address. If a store isn’t within a reasonable drive time of your address, then you won’t see any inventory available for reserve.
IS THERE A TIME THAT I NEED TO PICK UP MY ORDER?
You must pick up your item(s) during regular store hours, within 48 hours of receiving email notification that we have the item(s) in the store.
I have a coupon. Can I use it for in-store pickup?
Yes. Any Orvis promotional offers are valid for reserved items.
I have additional questions; whom do I contact?
Contact your local store with any questions or visit us online at orvis.com to chat with one of our helpful team members.
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100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chairman, The Orvis Company
Copyright 2019, The Orvis Company Inc. Since 1856.