Handing luggage off in the back of a pickup truck

Caring for your Luggage

Construction

Battenkill®

An original Orvis classic, Battenkill travel luggage is crafted of rugged, weather-resistant 18-oz. cotton canvas with oil-tanned leather and brass hardware. Double-stitched inside and out with heavy nylon thread, it’s the best-designed, most durable canvas luggage available. The dye used to create the signature green cotton canvas in our Battenkill bags is combined with a stain- and water-proofing treatment rendering our bags highly water-resistant. The dye treatment, edge binding, and pocket flaps (where applicable) all work to keep the contents of your luggage safe and dry.


Bullhide™

With solid brass hardware and doubled leather strapping, rugged Bullhide leather luggage is designed to withstand years of travel and commuting—and only look better and better over time. Bullhide luggage is crafted using premium-quality full-grain burnished leather without concealing or obscuring natural markings or grain character. It may contain unique scratches, scars, color variations, or a wax-like substance that may “bloom” on the surface. These are characteristics that make each piece of well-tanned leather distinctive and assure the richness, good looks, and durability you can expect from genuine leather products. Full nylon-lined interiors are meticulously fashioned to accommodate modern conveniences and sized to fit the modern lifestyle. Heavy-duty brass zippers provide years of packing ease.


Safe Passage®

The strongest, most convenient—and most affordable—all-purpose luggage you’ll own. Constructed of highly water-resistant and durable, TPU-coated 900D poly fabric with sealed seams to protect and organize your gear, and PU-coated water-resistant zippers, our watertight, durable luggage is specially designed for the sportsman. Exceptional details assure that your fly-fishing gear, clothing, and valuables stay drier than in any other technical bag.


Durability

Engineered for long-lasting strength and water-resistance, Orvis luggage will withstand dirt and wear better than most other types of luggage. Our bags are constructed of premium quality fabrications, and our seams are edge-bound to resist breakdown. As your canvas and bullhide luggage ages, expect pieces to take on an attractive patina with time and use. Colors will change subtly—this is completely normal and only enhances the unique appearance of each piece. What doesn’t change, however, is the legendary durability of our luggage—count on a lifetime of service when you choose Orvis bags.


Cleaning And Care

Cleaning Battenkill® canvas and Safe Passage® fabric is easy: just gently wipe with a sponge using a mild detergent and warm, sudsy water. Additional stain-resistant products, such as Scotchguard™, may be applied if you choose.


To keep leather supple and oil-rich, we recommend using a quality leather dressing. This will condition and provide water resistance while allowing the leather to breathe. It will also prevent the leather from drying out and cracking, and protect against staining and discoloration that can occur from contact with water, body oils, and other soiling agents. Keep pieces out of direct sunlight for long periods, and with proper care, your Bullhide leather should remain healthy for years.


Our Luggage Warranty

We warranty our luggage for as long as you own it. We’ll cover all manufacturing materials or defects at no charge to you. Returned luggage should be sent to our repair facility for evaluation. If the luggage is not repairable, we’ll give you a call to discuss possible options. We do assess a flat $60 fee to cover shipping and handling. Please note that our warranty does not cover airline damage. If the luggage is damaged by an airline, you should file a claim with the airline.


Luggage Repair Instructions

Orvis luggage is extremely durable and can withstand the rigors of travel with ease. However, if your luggage is ever damaged, our repair facility is able to handle most types of repairs. Please follow these steps to send your Orvis luggage to us for repair:


Step 1: Contact Orvis Customer Service, call 1-888-235-9763 and inform them that you have a piece of Orvis luggage that needs repair, or use the convenient luggage repair request form. Tell them:


  • Your full name and address
  • Luggage type (example: Battenkill Rollacase)
  • Type of repair or item on the luggage that needs repair


Orvis Customer Service will issue you a repair tracking number. This number enables us to track the progress of your repair more easily.


We assess a flat $60 fee to cover shipping and handling.


Step 2: Print a copy of the email you'll receive from customer service with your repair tracking number and insert into the package with your luggage.


Step 3: Send your Non-Wheeled Luggage to our repair facility in Tipton, MO, and your Wheeled Luggage to our repair facility in Charleston, SC:

Non-Wheeled Luggage


Attn: Orvis Luggage Repair / Clay Dunn

300 E. Moniteu Street,

Tipton, MO 65081

660-433-5401


Wheeled Luggage Repair


Attn: Orvis Luggage Repair / Daniel Tsveer

42 Windmere Blvd.,

Charleston, SC 29407

843-766-3277


We recommend that you send your luggage using a trackable service for delivery confirmation.


STEP 4: Please allow 3–5 weeks to receive your repaired luggage.