Common Repair Questions
Our Vermont rod shop will take good care of your investment. Here are a few common questions about repairs, if you have more, feel free to chat with us.
Our wish is that a rod would never need to be repaired, but if that unfortunate need arises, we want to provide you with the best experience possible. By setting up an account and pre-registering your guaranteed fly rods, you ensure that we have all the information we need to get your repair underway.
The Orvis 25-Year Guarantee means we’ll fix your broken fly rod, and if we can’t fix it, we’ll replace it, no questions asked. Purchase an Orvis Helios™ 3, Helios 2, Recon®, Superfine® Glass or Carbon, Clearwater®, (since 01/01/1999) Clearwater Frequent Flyer, or custom rod from Orvis and we will repair or replace it no matter what the reason, for a quarter of a century. Step on it, close the door on it, run over it with the car—it doesn’t matter, we’ll fix it. If we can’t repair it, we’ll choose a newer model rod of at least equal value to replace it. Your investment is assured for nominal shipping and handling charge. This 25-Year Guarantee also applies to all Helios, Access, Zero Gravity, Hydros, T3, TLS, and Clearwater II fly rods originally purchased from Orvis. Please note that this warranty does not apply to the original Frequent Flyer series (purchased previously to January 2014), nor does it apply to our Streamline and Encounter® fly rod series, which are warranteed for defects in original workmanship. Please note, our guarantees apply to the original owner only and are not transferable.
Please allow 4-6 weeks for your graphite or fiberglass rod to be completed.
For H3 and current model Clearwater repairs on tip, tip mid, and butt mid sections, please see below. For H3 butt section repairs or repairs to any other rod series, please send all pieces of your rod, regardless of the actual repair needed.
The unprecedented quality control and enhanced manufacturing tolerances we’ve realized in the H3 rods have made it possible for us to simply send a new tip, tip mid, or butt mid-section to replace your broken one. Please follow the simple steps for getting a repair for an H3 and we commit to getting you back on the water in 5 business days. Although our standard shipping alert on the checkout page will list 5-7 days—we will upgrade your shipment to 2-day. We're looking forward to seeing you out on the water and hearing your valued feedback. For broken butt sections, you’ll need to send your rod to us for repair.
No. You can choose to order a pre-paid return label or ship the rod via the carrier of your choice but you would need to cover that cost in either case. The handling fee does cover the cost of shipping the rod back to you.
Yes, we’ll let you know once your rod is on its way back.
We will replace this rod for 5 years from purchase date if it is damaged, for $125. The rod must have been registered to the original owner within 30 days of purchase to file a claim. The $125 replacement cost applies to all customers and Orvis Associates.
- Find the rod's manufacture date, the four-digit month/year code printed above the grip, just below the rod label.
- Call 1-800-548-9548 for a repair authorization number, payment procedure, and shippig address.
- Do not send the entire rod. Cut the rod just above the top of label n the blank and just above the cork grip and send only that section. Enclose your repair authorization number, name and address inside the package.
Bamboo repair is as much an art as it is a science, with skilled craftsmen working natural materials through numerous, critical steps to get these fantastic rods back on the water. Unfortunately, it’s work that simply can’t be rushed. We do our best to get bamboo rods repaired as quickly as possible, and always work on repairs in the order they were received.