The unprecedented quality control and enhanced manufacturing tolerances we’ve realized in the Helios, Helios 3, Mission, Superfine Carbon, and current-model Clearwater and Recon rods have made it possible for us to simply send a new tip, tip mid, or butt mid-section to replace your broken one. Please follow the simple steps for getting a repair and we commit to getting you back on the water in 5 business days. Although our standard shipping alert on the checkout page will list 5-7 days, we will upgrade your shipment to 2-day. We're looking forward to seeing you out on the water and hearing your valued feedback. For broken butt sections, you’ll need to send your rod to us for repair.

**Subject to replacement part availability. If parts are not currently available, you will need to send in your rod for repair. Standard turnaround time for repairs is 4-6 weeks from receipt of your broken rod.

Your rod is eligible for this program if you have a serial number on the reel seat and your rod is a Helios, Helios 3, Mission, Recon, Superfine Glass, Clearwater, or Encounter.

**Mission, Superfine Glass, and Encounter are limited to tip replacement only. 

Our wish is that a rod would never need to be repaired, but if that unfortunate need arises, we want to provide you with the best experience possible. By setting up an account and pre-registering your guaranteed fly rods, you ensure that we have all the information we need to get your repair underway.

If you broke your Helios, Helios 3, Mission, Superfine Carbon, current-model Recon or Clearwater at the butt section, you will need to send in all sections of your rod. If you broke your Mission, current model Superfine Glass, or current model Encounter below the tip section, you need to send in all sections of the rod.  

For all other rod series, you will need to send in all sections of the rod. 

The Orvis 25-Year Guarantee ensures that if your fly rod breaks, we’ll fix it or replace it—no questions asked.

• Covered Rods: If you purchased a Helios™, Helios™ 3, Recon®, Superfine®, Clearwater®, or Mission rod from Orvis or an authorized Orvis dealer, we’ll repair or replace it for 25 years. If it can’t be fixed, we’ll provide a newer model of equal or greater value (exact model at our discretion)—all for just a nominal handling fee.
• Older models also covered: This guarantee also applies to original Helios, Access, Zero Gravity, Hydros, T3, and TLS fly rods purchased within the last 25 years. For assistance with warranty questions on older rods, please contact our Outfitters department
• Exceptions & other warranty terms:
• Not covered: Bamboo rods, the original Frequent Flyer series (pre-2014), Streamline, and Encounter® (pre-2021) rods. These are only covered for defects in original workmanship.
• Encounter® Rods (2021+): We’ll repair them for 5 years after purchase for a nominal handling fee.
• Guarantee is for the original owner only and proof of purchase may be required.
• Lost or stolen rods are not covered by our guarantee. 



Your investment is secure with Orvis—so you can fish with confidence.

Please allow 4-6 weeks for your graphite or fiberglass rod to be completed.

We completely understand how disappointing it is when your favorite rod breaks, but the good news is that our Orvis rod guarantee is here to get you back on the water as soon as possible! We charge a standard $60 operational processing fee for any rod repair. 

The $60 fee covers the cost of materials, labor, and return shipping to ensure we can continue offering this service. We want to assure you that this fee is not about making a profit—it’s about keeping the rod guarantee program alive and well for all our anglers.

Our handling fee does NOT cover the cost of shipping the rod to our shop for repair. You can purchase one of our prepaid labels for $12.95 and the cost will be added to your handling fee. This option is only available when setting up your return online. You can also use your own shipping method (we recommend a method that is trackable and insured). We will cover the cost of shipping your repaired rod back to you. 

International Customers: we do not offer any shipping labels for international repairs. You are required to cover the cost of shipping and customs to return your rod to us. International shipments that do not cover customs will be charged an additional $80 service fee to cover. 

Yes, we’ll let you know once your rod is on its way back.

At Orvis, we stand behind the quality of our rods and honor our Guarantee with pride. If your rod is still within the Guarantee period but we are unable to repair it, we will replace it with a comparable rod of equal or greater value—at our discretion.

During the repair submission process, you’ll be asked if your rod is sentimental to you. This helps us provide a more personal experience:

• If you select “Yes”: We understand the memories attached to your gear. In this case, we’ll carefully cut the butt section of your rod just above the cork handle and identifying markings. We’ll then cap it and return it to you as a memento—something to honor the adventures you've shared with it.
• If you select “No”: We’ll proceed with building and sending you a new, comparable rod. No part of your original rod will be returned.

This approach allows us to respect the sentimental value many anglers place on their equipment while ensuring we fulfill our commitment to performance and quality.

The Helios 2 1-piece rods featured a 5-year guarantee from the date of purchase and were required to be registered within 30 days of purchase. If you have a rod that you believe qualifies for the warranty replacement, please contact our Outfitters department at 800-548-9548 or fishing@orvis.com with the following information:

• Date and location of purchase
• Four-digit month/year code printed above the grip, just below the rod label.

Our Outfitters experts can help with setting up a repair authorization, as well as arrange payment for the $125 fee for the replacement.